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alanvarin
06-19-2008, 07:49 AM
POSTION TITLE: Marine Field Service Technician
LOCATION: Pennsylvania

JOB DESCRIPTION:

Serve as primary field service technician for the Marine Product Group
Provide supervisory assistance during commissioning, preventive maintenance, emergency repairs, and troubleshooting services for products in shipboard use.
Provide customer support to operators via in person, phone, and/or email.
Work as part of product group team to achieve/exceed service objectives
Provide documented service analysis and reports on both preventative maintenance and failure situations
Provide service support for direct sales force
Complete special projects as assigned by the Service Manager
Some international travel outside of North America

REQUIREMENTS:
Significant marine mechanical power transmission experience
Shipboard or Maritime experience
Ability to assume supervisory role of mechanical projects and direct assistance
Strong organizational skills to prioritize multiple tasks
Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (service reports) and phone conversations
Ability to build and maintain successful working relationships with customers
24/7 day per week availability
60% travel
Confident decision maker
USCG License preferred
Ability to read and understand technical manuals and drawings
Two year college/technical school degree
At least five years experience working the Marine Industry
Instructor/trainer experience
Computer skills required in word processing and spreadsheet programs